Grand Millennium Kuala Lumpur Review

The Grand Lobby

Featuring black marble and earthy tones with gold accents, the lobby impresses at first sight. Opulent and elegant, it greets guests upon entry with a colossal tiered crystal chandelier hanging in the middle and a fountain lined with gold-plated tiles behind it. The skylights let in natural light, which can be quite a spectacle in the morning when the sunlight hits the crystal chandelier.

On one side of the lobby is Bistro 160, the hotel’s cigar and café lounge, and on the other side is the reception lounge, which features an innovative concept: plush sofas are provided for guests to sit on while waiting to be checked in so that no queueing up is required, and instead of a check-in counter, they have four check-in desks – each manned by a hotel personnel - so that during the process of checking in, guests remain seated in total comfort, just like the ones in financial institutions, except with a far classier touch.

The Rooms

Grand Millennium Kuala Lumpur has 469 guestrooms in total, including 30 suites. A 32-inch LCD flat-screen television equipped with satellite channels and floor-to-ceiling window panels offering excellent views of the city come as standard in all rooms, as well as high-speed broadband internet access, a separate shower cubicle and long bath, an in-room electronic safe, a well-stocked mini fridge and snack bar, coffee and tea-making facilities, and two IDD (International Direct Dial) lines. There are non-smoking floors, too, as well as rooms for disabled guests.

The Deluxe Room, the hotel’s most ‘basic’ offering, is nothing basic in terms of comfort and facilities. Featuring earthy tones which are both stylish and soothing, it comes with either a huge King-sized bed or super-sized twin beds, furnished with soft down pillows and duvet. The huge floor-to-ceiling panelled windows look out to Jalan Bukit Bintang below, which looks particularly amazing at night. A plush lazy chair complete with footstool and a standing reading lamp right next to the windows provide a nice touch to the room.

The Food & Beverage Facilities

Grand Millennium Kuala Lumpur is in a standard of its own when it comes to its four food & beverage outlets, each with its own unique character. Featuring a classy yet cosy décor and an open-kitchen concept, The Mill serves sumptuous, freshly-prepared buffet-style spread consisting of Asian and Mediterranean favourites. It comes complete with its own juice bar as well as window seats next to floor-to-ceiling glass panels offering views of the lobby, and sections of the restaurant can be cordoned off to cater to private parties and events. Zing serves Halal traditional Cantonese cuisine which includes dim sum, shark’s fin and homemade hand-pulled noodles, prepared just the way you like it from action stations. Featuring a palatial red-and-black interior, the restaurant is divided into several sections consisting of a ‘public’ dining area, a few private dining areas and a noodle bar area.

The Hotel’s Facilities

Grand Millennium Kuala Lumpur’s multitude of facilities ensure that its guests get the best out of their stay here, regardless of whether they here on business or on a holiday. Its Fitness Centre, with its two gymnasiums, is adjacent to its Spa Centre, which offers all types of body and facial treatments and come with a heated spa pool.

Located on the third floor is the hotel’s swimming pool, which comes with a covered terrace area where guests can sit back and relax in the shade on very hot days. Also available are an indoor squash court, Wi-Fi hotspots, a tour desk, foreign currency exchange service, express laundry and dry-cleaning service, valet parking, courier and mailing service, baby-sitting service, concierge service, car rental service, secure covered parking lots and facilities for wheelchair users.

The Hospitality

Perhaps one of the hotel’s strongest points is its team of affable, dedicated staff, which probably comes as no surprise seeing that the hotel is a recipient of numerous international awards, including Hospitality Asia Platinum Award for Service Excellence.

Despite its five-star looks, it doesn’t give off any of that intimidating air often associated with five-star hotels, not with a staff greeting you at every corner with a genuine, warm smile. From the front desk to the restaurants, you get the feeling that no matter how ridiculous your request is, the staff will do their best to fulfill it. They are also multi-lingual, to better serve the hotel’s international clientele. Service is also fast and efficient, with no unnecessary waiting time.

The Location

Perhaps, the first thing anyone would’ve noticed about this hotel is how convenient the location is. Situated along Jalan Bukit Bintang, right opposite Bintang Walk, the hotel enjoys a prime location of being right in the middle of all the action.

Surrounded by some of the city’s major shopping centres, the hotel is situated right next to Kuala Lumpur’s latest shopping sensation, Pavilion. Everywhere in Bukit Bintang is well within walking distance, but if you don’t fancy walking in the hot sun to get to your destinations, that’s not a problem - you can simply hail a taxi or hop onto a bus as they can be easily found here. If travelling budget and the city’s infamous traffic conditions are your concerns, there’s also the Bukit Bintang Monorail station just a few minutes’ walk down the street, which can take to you anywhere in the city.

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